Frequently Asked Questions
Everything you need to know about your Tom's Studio experience.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our online returns portal, enter your order number, and print your prepaid shipping label.
How should I care for my Tom's Studio garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Detailed care instructions are also located on the inner seam label of every piece.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated automatically at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout process.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.